Refund policy

Return Policy for Fitnessexpostores.com Online Purchases:

·        Returns will only be considered within 7 days of purchase

·        Items must be in original packaging and original condition

·        Returned items must include applicable manuals, paperwork, parts and accessories

·        Returns may incur a restocking fee of 35%

·        Online shipped orders to be shipped back at buyer’s expense

·        Original delivery and/or shipping fees are non-refundable

·        Approved returns will be refunded in the original form of payment. Items paid by check will be refunded by company check during the next check cut date of the company.

·        Special order items are non-refundable

·        Credit card merchant fees will be subtracted from any credit card returns

·        Financed purchases: Zero percent 12-month or longer, 3rd party financing such as Wells Fargo etc.- All Sales are Final with No Returns

Return Policy for Fitness Expo Retail Stores:

·        In store sales are all sales final. This policy is because customers can physically visit a showroom to carefully choose the correct piece.  Once the machine is installed, all packaging is discarded, and the equipment is then deemed “used.”

·        Fitness Expo is flexible and may be able to offer exchanges within 7 days of the purchase for a different product. Subject to management approval.

·        If an exchange is approved, Customer is responsible for new delivery, installation, and pick up fees.

·        If the product has never been opened or installed and is still in the box, such as a gift situation, the return is subject to management approval.  Restocking fee and/or delivery/pickup fee may be charged back.

·        Deposits on orders are considered earnest money if the machine is in Fitness Expo warehouse or a showroom.  The deposit is holding the product allowing customers to have their room prepared for install.  Deposit is non-refundable.